Our servers automatically scan all accounts to ensure there are no malicious or dangerous files on them.
If we find anything unexpected we’ll raise a ticket highlighting the files and recommended action. Failure to resolve these issues promptly may result in automated account suspension.
Most causes are related to out of date software. It is crucial that you take steps to keep any software you have installed on your site (including applications like WordPress, Joomla, Drupal, phpBB etc.) up to date as vulnerabilities can occur in these packages from time to time. Remember, BEFORE upgrading your software ALWAYS take a backup of your Home Directory and MySQL databases.
For WordPress users, follow this guide to make sure your site is kept up to date and safe: https://www.sitepoint.com/a-guide-to-updating-wordpress/
