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Calcium PHP Info
Planned migration of Calcium to Gold-Ion1 (Resolved) High

Affecting Server - Calcium

  • 18/02/2022 16:00 - 18/02/2022 20:00
  • Last Updated 24/03/2022 12:01

Update 16:30 - all accounts have been transferred.

Update 16:15 - accounts are successfully transferring.

Update 16:00 - the migration is underway.

Update 15:49 - the final prep is underway with the migration ready to start at 16:00.


This is a planned migration, and thanks to cPanel's live transfer feature, web and email services should see no downtime. Once the migration occurs your website will immediately be accessible from the new server. We will provide updates on the migration process on our status page to keep all users informed. Web and email services will effectively be forwarded from the old server for a further 14 days following the migration, to avoid any loss of email or web service.

We'll be starting your migration at 16:00 this Friday the 18th to minimise any impact on your working week, with our support team on hand through the weekend.

Following the migration, your site will exist on:

New Hostname:

New Server IP:

For most customers, this migration will not require any interaction from your and will be seamless. With two unlikely exceptions:

Some email configuration - most users would have set up their emails incoming and outgoing servers to be their website domain name. If you set your incoming or outgoing mail server to be when setting up, this must be updated from to as soon after the migration as possible to access your emails. Your incoming email will not be impacted.

For most customers, this won't be necessary, and if you don't see any errors, your email account is set up correctly.

Custom DNS / staging subdomains - if you use custom DNS you'll need to update your DNS as soon after the migration as possible. This includes if you have a staging site set up on a subdomain. The new IP is

If you're unsure what this means, you are likely using our DNS and your site will migrate without any issue.


Your new server will be virtualised within our new platform, benefitting not only from improved redundancy but also performance due to AMD Epyc powered hypervisors and state of the art storage platform. This future-proofs your site and will ensure its stability for the coming years.


Calcium cloud - issue with physical hardware (Resolved) Critical

Affecting Server - Calcium

  • 20/01/2022 02:24
  • Last Updated 21/01/2022 16:35

Final update - all service level issues have been solved. Some sites using Yoast SEO were failing to load earlier today, and we've rolled out a fix for these. Please do open a support ticket should you have any connection issues with email, or notice any problems with your website. Thank you again for your understanding.

Update 07:55 -  2 (large) accounts remain in the transfer, those users have been contacted directly. All other accounts have successfully transferred. Thank you for your patience during this outage.

Update 23:55 -  6 (large) accounts remain in the transfer.

Update 22:34 - 8 (larger) accounts remain in the transfer.

Update 22:03 - 99% of accounts have been restored - almost there.

Update 21:22 - 98% of accounts have been restored.

Update 20:46 - We have resolved the issue with the networking on the Calcium server. Work on restoring accounts continues - currently at 96%.

Update 19:42 - We are having to make some configuration changes to migrate the final accounts, you may experience some minor issues for a few minutes.

Update 18:41 - 95% of accounts have been restored.

Update 17:40 - 90% of accounts have been restored.

Update 16:50 - 80% of accounts have been migrated.

Update 15:30 - 73% of accounts have been migrated.

Update 14:45 - 65% of accounts have been migrated.

Update 13:35 - 57% of accounts have now been migrated.

Update 12:30 - 50% of accounts have been migrated. Thank you for your patience whilst this major restoration is underway.

Update 10:40 - 44% of accounts have been migrated.

Update 09:33 - 32% of accounts have now been migrated.

Update 08:39 - 25% of accounts have been migrated.

Update: 07:49 - 15% of accounts have been restored so far. We'll continue to provide regular updates.

Initial report

Unfortunately there is a physical issue with the hardware hosting the Calcium services, including the disk drives. It has been deemed necessary to migrate all accounts to a new server to protect your data.

This impacts emails and websites not loading or showing SSL errors.

Please contact us at if you have any questions. We'll update this page regularly as the data is migrated and services are restored.

MySQL Server Upgrades on Calcium (Resolved) Medium

Affecting Server - Calcium

  • 05/07/2019 07:00 - 05/07/2019 09:00
  • Last Updated 05/07/2019 10:04

User of Calcium may experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work will take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.

07:40 MySQL will shortly be stopped while final offline backups are synchronised, and the installation is prepared for upgrade.

07:50 MySQL binaries are about to be upgraded - disruption will occur shortly.

08:20 Binaries have been upgraded - Management binaries being installed - and disruption will occur while another restart is carried out.

08:45 The work is now complete - thank you for your patience.

10:00 No reported issues, closing this issue!

Argon sites inaccessible (Resolved) Critical

Affecting Server - Argon

  • 07/11/2017 15:02 - 07/11/2017 21:49
  • Last Updated 04/01/2018 21:49

We are investigating issues with sites on Argon being inaccesible at the moment.

Sorry for any inconvience caused.

MR06 transfer to Argon (Resolved) Critical

Affecting Server - Argon

  • 15/06/2017 00:01 - 27/06/2017 12:03
  • Last Updated 15/06/2017 08:32

We'll update this once the transfer is underway. See your email for any changes you may need to make.

07:50 - All accounts alphabetically before 'v' have been migrated - Estimated time of completion of remaining accounts 08:45.

08:35 - All accounts have been migrated - all customers can take any websites that are in maintenance mode back into production.

MR08 Transfer (Resolved) Medium

Affecting Server - Calcium

  • 01/06/2017 00:05 - 11/06/2017 18:12
  • Last Updated 01/06/2017 09:36

All accounts have been transferred but we are seeing delays in DNS updates.

We are working to clear these as soon as possible - in the meantime you may have issues connecting to your site or email.

Update 10:00: nearly all sites DNS should now be updating correctly, there may be a small delay before it becomes visible to you.

Update 10:30: DNS is still taking a while to update for a handful of sites, email clients may still have issue connecting.

Database issues on MR06 (Resolved) Critical

Affecting Server - Argon

  • 21/04/2017 14:58 - 25/04/2017 12:31
  • Last Updated 21/04/2017 14:59

Some sites are currently experiencing database issues - the team are investigating!

Things running a little slow on MR08 (Resolved) Critical

Affecting Server - Calcium

  • 05/04/2017 17:01 - 05/04/2017 21:05
  • Last Updated 10/04/2017 16:06

Sorry about this - things are running slower than we'd like on MR08. We're seeing what we can do - update shortly!

Update: 20:28 - loading times are decreasing and the team are looking at the root cause.

We're experiencing network connectivity (Resolved) Critical

Affecting System - UK Network

  • 16/03/2017 11:29 - 17/03/2017 18:04
  • Last Updated 16/03/2017 15:25

There are some issues with our network provider which may be causing intermittent connection issues.

Database issues on MR06 (Resolved) Critical

Affecting Server - Argon

  • 14/03/2017 12:14 - 14/03/2017 12:21
  • Last Updated 14/03/2017 12:21

We're currently investigating database connection issues on MR06.

Update: 12:21 - this is now resolved.

Intermittent loading on MR06 (Resolved) Critical

Affecting Server - Argon

  • 28/01/2017 06:27 - 28/01/2017 16:45
  • Last Updated 28/01/2017 17:01

We are investigating website loading issues on MR06.

Update: this was due to cPanel upgrade slowing response times. This is now resolved.

Loading issues on MR08 (Resolved) High

Affecting Server - Calcium

  • 27/01/2017 16:17 - 27/01/2017 18:37
  • Last Updated 27/01/2017 18:37

Some sites are failing to load on MR08 - we're investigating the cause.

Update 16:24: this appears to be a DDoS attack we are currently mitigating.

Update: 16:50: attack mitigated!

Scheduled Cloud Upgrades (Resolved) Critical

Affecting System - The Smart One Cloud

  • 08/04/2016 03:00 - 09/05/2016 16:29
  • Last Updated 30/03/2016 22:27

We are currently completing a major round of cPanel patches which will correct a selection of cPanel bugs from quota issues, mail delivery bugs and authentication problems.

We’re taking this opportunity to upgrade each cloud to 512GB RAM / 128 CPU cores as standard.

 hese upgrades shouldn’t have any downtime due to our cloud configuration, but you’ll experience even faster speeds from these times;

MR06 – 8th April – 3AM

MR07 – 27th April – 3AM

MR08 – 10th April – 3AM


MR08 Scheduled Reboot (Resolved) Critical

Affecting Server - Calcium

  • 23/03/2016 03:00 - 25/03/2016 22:41
  • Last Updated 21/03/2016 14:30

A reboot of MR08 is scheduled for 03:00 on Wednesday 23rd March. This is to update core cPanel services to rectify performance issues with MR08 and fix a host of issues with cPanel's latest update.

This should restore full performance to WordPress logins and general site load times.

MR08 WordPress Login Issues (Resolved) Medium

Affecting Server - Calcium

  • 16/03/2016 05:56 - 21/03/2016 14:26
  • Last Updated 21/03/2016 14:24

We are experiencing some issues with customers being unable to login to WordPress - with the login page timing out.

A recent cPanel upgrade appears to have caused this. We'll be upgrading cPanel at 01:00 tomorrow morning to rectify this issue.

Any problems please submit a ticket.

Pingu Migration (Resolved) Medium

Affecting Server - Pingu Cloud

  • 23/02/2016 20:00 - 24/02/2016 08:00
  • Last Updated 04/03/2016 00:15

We'll be migrating Pingu accounts to a new cloud on Tuesday 23rd of February.

You should have received an email about the migration and what steps you may need to take. Open a ticket with support if you have any questions.

Update 21:00: some customers have had some confusion over what to change, we're now proceeding with the migration without the need to change any nameserver info. Update on progress shortly.

Update 22:30: sites will now be on a different IP than previous notified. This is to allow supporting existing email setups without customers needing to change any settings.

Update 23:51: site transfers are underway - a little later than planned. Fortunately content is currently transferring from Surrey to Manchester at 250Mbps.

Update 00:58: sites have been transferred and activated. Final DNS changes now being performed.

Update 08:21: DNS has propagated, most sites can now be found on Nameservers did not need to be updated. New cloud is running super fast!

Any issues please open a support ticket.

MR 6 Connectivity Issues (Resolved) Critical

Affecting Server - Argon

  • 14/02/2016 13:20 - 14/02/2016 23:39
  • Last Updated 14/02/2016 13:23

Last night we upgraded LiteSpeed and our CPUs on the platform just to up-scale our resource, this was successful. However MySQL has shown today to now be the slow point of the platform which has resulted in us needed to retune it.

Some intermittent connection difficulties may exist as we have to restart certain services.

Network Connectivity Issues to Pingu Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 10/12/2014 17:04 - 10/12/2014 18:00
  • Last Updated 11/12/2014 11:04

There is currently packet loss and connectivity issues to the Pingu cloud.

Network engineers are investigating the issue. Update shortly.

Update 17:45: The issue is now clearing.

Update 17:49: The issue has now resolved.

Intermittent Connection Issues on Pingu Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 28/02/2014 10:20 - 28/02/2014 10:55
  • Last Updated 04/03/2014 12:33

We're currently investigating an intermittent connection problems to the Pingu Cloud. Update to follow.

Update 10:50 - Service should now be stable, we're continuing to monitor closely.

Reason for outage: At approximately 10:20:00 AM GMT network engineers were notified of possible routing issues in our London datacentre. Engineers promptly responded and found no indication of an issue inside our network. We located issues within the Level3 network causing issues. Engineers immediately contacted Level3 to notify them of issues and they took corrective action on their network. Unfortunately, Level3 has not yet provided additional information as to the cause within their network; however, please know that we are continuing to monitor the circuits from Level3 for any abnormalities.

Outage on Pingu Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 23/01/2014 09:01 - 23/01/2014 09:22
  • Last Updated 23/01/2014 09:40

The Pingu Cloud has become unresponsive, we are investingating this and will update shortly.

Update: 9:21am the service is back online. One node in the cloud was causing high load which impacted service, this has now been suspended and the Pingu Cloud is stable again.

Slowness on Pingu Cloud (Resolved) High

Affecting Server - Pingu Cloud

  • 15/07/2013 15:03 - 15/07/2013 15:52
  • Last Updated 15/07/2013 15:52

We're currently investigating poor response times on the Pingu Cloud.

Update 15:20: This is now stablising, details to follow.

Update: 15:51:  We have identified an IP address to be the target of a DDoS attack on a neighbouring cloud and it was causing packet loss on the network. On-site engineers have corrected the issue and we are continuing to monitor the service.

Ashcroft Cloud Migration to New Pingu Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 24/02/2013 19:30 - 24/02/2013 23:00
  • Last Updated 25/02/2013 00:27

Recently you may have noticed that your sites and email on the Ashcroft Cloud haven't been as reliable as it should have been. 

Today at Redsign Media we're fixing that. Starting 7:30pm tonight (24/02/13) we're going to move all accounts, domains and emails from the Ashcroft Cloud to a newly provisioned cloud called Pingu.

Downtime on your site will be minimal, although your mail client may complain it is unable to connect periodically.

Don't worry, our backup mail servers will collect any emails during the migration and deliver them as soon as your transfer is complete.

If you're not using our DNS you'll need to manually update your records. The new hostname and IP for the Pingu Cloud will be

Customers using SSL for email: Your email client may alert you it is unable to establish a secure connection to your email, please update your incoming and outgoing email server address to - all other settings remain the same

As part of the transfer we've launched Live Chat at Redsign Media, you'll see this visible at the bottom of this page. We'll be online throughout the transfer to answer any questions you may have.

As ever, please submit a ticket if you experience any problems.

Update: 19:34 - the transfer is now in progress.

Update: 19:42 - the old mail server has been shutdown to prevent any emails from getting lost.

Update: 19:58 - the transfer is at 16%.

Update: 20:55 - the transfer is at 90%, transferred accounts are being deactivated on the old server.

Update: 21:30 - transfer completed! 

Window's Email Server Emergency Maintenance (Resolved) Critical

Affecting Server - UK Windows

  • 22/02/2013 19:00 - 22/02/2013 23:00
  • Last Updated 23/02/2013 14:08

We have identified a potential issue with a hard disk on the Windows mail server and as such need to perform emergency maintenance on the server.

We will be performing this maintenance at 7PM (UK Time) this evening, unfortunately due to the nature of the maintenance the mail service will be unavailable for a number of hours, we are unable to give an estimate of how long this may take. 

During this time mail will be queued on the backup mail server and delivered when the main server is back online.

Please accept our apologies for any inconvenience this may cause.

Ashcroft Cloud SANS Issues (Resolved) Critical

Affecting Server - Pingu Cloud

  • 05/02/2013 18:23
  • Last Updated 05/02/2013 19:09

We're afraid the Ashcroft Cloud SAN disk array is experiencing an issue. The cloud is currently queued for reboot.

Update 19:08: All services are back online. We apologise for the outage. We'll be migrating this cloud in the next 28 days.

Cloud Resize Downtime (Resolved) Critical

Affecting Server - Pingu Cloud

  • 27/11/2012 12:23 - 27/11/2012 12:51
  • Last Updated 27/11/2012 12:51

We've had to perform an emergency resize of the Ashcroft cloud to increase capacity.

The cloud will be back online within 30 minutes, much faster than before!

Update 12:51: All services are back online.

UK Cloud Down (Resolved) Critical

Affecting Server - Pingu Cloud

  • 26/10/2012 17:35 - 26/10/2012 19:23
  • Last Updated 26/10/2012 19:23

We're experiencing some issues with the UK Ashcroft Cloud.

Update 17:40 This appears to be a network issue, level 3 techs are in contact with the network engineers, working on resolving this issue.

Update 18:30 This issue is still being investigated by the network team.

Update 18:59 The network issues have been resolved, however we're experiencing some instability which is preventing the cloud servers from rebooting. We're currently investigating the cause.

Update 19:12 The instability has been resolved (a filesystem check needed to be performed) and the servers have successfully come back online.

Please accept our apologies for this outage.

UK Cloud Inaccessible For Some Users (Resolved) Critical

Affecting Server - Pingu Cloud

  • 22/10/2012 12:46 - 22/10/2012 13:15
  • Last Updated 22/10/2012 13:15

Some users may currently be unable to access email and sites on the Ashcroft Cloud.

We're investigating the issue; updates to follow.

Update 12:55 - this appears to be a routing issue. So far we can confirm some users on BT and similar providers may be unable to reach the server.

Update 13:15 - service should now be restored for all users. Please open a ticket if you're having any issues.

Network Issues in Ashcroft Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 01/10/2012 09:49 - 01/10/2012 11:09
  • Last Updated 01/10/2012 13:11

We're currently experiencing intermittent network issues in the Ashcroft Cloud.

The data centre is under a DDoS which is causing some network and cloud instability.

This is being mitigated and service should resume shortly.

Update: service is now stable. We'll keep this updated if the situation changes.

Ashcroft Cloud Scheduled Maintenance (Resolved) High

Affecting Server - Pingu Cloud

  • 14/06/2012 22:00 - 14/06/2012 22:20
  • Last Updated 16/06/2012 12:15

We have identified a problem with one of the main disks on this SAN which has gone readonly. It is necessary to reboot this SAN to correct the problems with this disk. During this time, services (web / email) may be unavailable for approximately 20 minutes while our L3 team works to correct these problems.

No mail will be lost as it will be collected by the backup mail system.

Update 22:40: this was completed successfully.

Restart on Ashcroft Cloud (Resolved) Critical

Affecting Server - Pingu Cloud

  • 11/06/2012 10:52 - 11/06/2012 11:58
  • Last Updated 11/06/2012 10:58

We've had to perform an emergency reboot on the Ashcroft Cloud due to a disk sizing issue.

Will be back online soon, emails will be collected by the backup server and won't be lost.

Update: 11:57 - we're back online!

Slow Mail on Windows Network (Resolved) High

Affecting Server - UK Windows

  • 12/12/2011 16:49 - 18/01/2012 13:44
  • Last Updated 13/12/2011 11:01

The Windows network mailserver is currently running slow which may cause Outlook to 'Not Respond'.

This is following the migration to newer hardware, and a misconfiguration with the mailserver which we are currently tweaking, and should only affect a small number of mailboxes.


UK Windows Mail Server Outage (Resolved) Critical

Affecting Server - UK Windows

  • 27/04/2011 14:00 - 28/04/2011 09:30
  • Last Updated 28/04/2011 11:34

Unfortunately our main Windows email server has gone offline.

The hard drive which has the operating system installed is currently being formatted for a reinstall of Windows, all existing mail data is on another drive and will be left un-touched.

The issue is currently being fixed and we hope to have the mail server fully functioning before start of business tomorrow.

The backup mailserver should be storing any inbound email sent to you so there shouldn't be any loss of mail.

We apologise for this outage, websites are unaffected.

Update 9:10am: We now have access to the server and are currently preparing to install SmarterMail.

Update 10:55am: POP3/SMTP/IMAP are now back on-line.

Update 11:15am: The backup server should now be delivering any mail received since the outage.

Full Windows Network Outage (Resolved) Critical

Affecting Server - UK Windows

  • 12/11/2010 13:31 - 12/11/2010 14:55
  • Last Updated 12/11/2010 14:53

We are currently investigating an outage in our windows data centre, on site engineers are investigating.

Please accept our apologies for any inconvenience caused.

Update 14:45: service is was restored for all services approximately 30 minutes ago- reason to follow...

[Windows Network] Scheduled Maintenance (Resolved) Medium

Affecting Server - UK Windows

  • 25/04/2010 00:15 - 12/11/2010 13:32
  • Last Updated 15/04/2010 19:18

Scheduled Date/Time:
Sunday 25th April 2010 - 12am - 6am

Servers Affected:
All Web Servers & Helm Control Panel

Estimated Downtime:
5-10 minutes per server

During this maintenance period we will be performing various software updates across all web servers, this includes deploying the new .NET 4.0 framework across all web servers and integrating the new framework options with the Helm Control Panel. The .NET 4.0 framework will be available for use a few days after the maintenance has been completed.

Windows Network Mail Server Outage (Resolved) Critical

Affecting Server - UK Windows

  • 07/04/2010 18:14 - 08/04/2010 05:17
  • Last Updated 07/04/2010 20:17

We are currently investigating an outage on the Windows mail server.

Update: 18:30- We are still investigating the cause of the outage.

Update: 20:12- Network engineers are looking into an IP address problem..

Please accept our apologies for the loss of service.

Windows Network Scheduled Reboots (Resolved) Medium

Affecting Server - UK Windows

  • 10/03/2010 21:00 - 07/04/2010 20:17
  • Last Updated 09/03/2010 23:47

We will be rebooting each Windows server from 9PM on 10th March 2010, during this time each server will be unavailable for a few minutes.

Thank you.

Windows Network Outage (Resolved) Critical

Affecting Server - UK Windows

  • 25/01/2010 14:29 - 13/02/2010 13:48
  • Last Updated 13/02/2010 13:34

We are currently investigating a full network outage on our Windows Hosting network.

Please accept our apologies for the inconvenience.

Update 14:33  - It appears to be a routing issue, our network provider is working to resolve the issue and everything should be back on-line in the next few minutes.

Please accept our apologies for the continued loss of service.

Update 15:02  -All services on the Windows hosting network are now back on-line, we will be issuing a full RFO (Reason for outage) shortly.

Update 15:07  -Unfortunately it appears some services are still unavailable. Apologies for the confusion and continued loss of service.

Update 16:31 -
All websites hosted on the default shared IP addresses are on-line across all servers, websites which are run on dedicated IP's are still unavailable.

All services on the Alpha server (Helm, FTP, Database Management) are unavailable.

MySQL & MS-SQL services are on-line.

All mail services on India & Echo servers are on-line.

On-site engineers are still working to resolve the issues, please accept our continued apologies for the inconvenience.

Update 16:59- 
All services are now back on-line.

Please accept our apologies for this outage, we will be issuing a full reason for outage soon.

If you are still having problems, please submit a ticket to support.

Windows Network Missing Emails (Resolved) Critical

Affecting Server - UK Windows

  • 24/08/2009 12:00 - 25/08/2009 00:00
  • Last Updated 25/08/2009 03:02

We are currently investigating missing data email on the India mail server.

Update: We are continuing to investigate how this loss of data has occurred on the India mail server, we are working closely with SmarterMail the developers of the mail server software we use.

Update 13.00: It appears there's corruption/failure on the drive which hosts the mail data, a technician at the datacentre has been dispatched to the server to run some tests.

Update 14.50: We are still investigating this outage, unfortunately emails being received by the server are currently bouncing.

Update 18.00: The drives on the mail server need to be replaced, this should take 2-3 hours (including Windows reinstallation). We are also taking the opportunity to upgrade the ram to 8gb. We are obtaining external help to complete this task. The backup mail server will catch emails during the upgrade.

Update 2.30: The mail server has had all resources restored (accounts / forwarders etc) and should be back online in the very near future pending some final checks.

Update 2.50: As of 2.25AM all mail services on the India mail server are now back on-line and accounts should be able to authenticate.

Missing Data (Applies to IMAP and Webmail users)

Although we do carry out daily off-site backups of all our services, we have made the decision not to carry out a bare metal restore of all mail data, restoring the mail server completely from backups would have resulted in mail services being unavailable for much longer (possibly days) while hundreds of GB's of data was restored.

The mail server has been reinstalled on new drives and mailboxes/forwarders/multi recipient aliases have been re-created inside SmarterMail with the existing passwords, connection information remains the same.

We have also upgraded RAM (memory) on the server from 4GB to 8GB to increase performance of the mail services on India.

Mailbox Restores

Should you wish for your data to be restored from backups, we can do so on a per request basis from Saturday 22nd August backups.

However any mail sent to your mailbox since the mail server was brought back on-line will be lost as the mail data files will be overwritten.

Should you wish for your mailbox to be restored please open a ticket on the Helpdesk, with your domain name and the mailboxes you wish to have restored.

We will be issuing a full explanation of today's problems over the next few days, please accept our apologies for any inconvenience the problems may have caused.

Should you be experiencing any issues please contact the Helpdesk.

Once again please accept our apologies for any inconvenience.

Windows Network Ram Upgrades (Resolved) Critical

Affecting Server - UK Windows

  • 24/07/2009 23:00 - 25/07/2009 00:30
  • Last Updated 25/07/2009 00:08

On Friday 24th July 2009 between 11.00PM until 12.30AM we will be upgrading RAM/Memory on the following web servers on our windows hosting network:

  • Hotel
  • Juliet
  • Kilo
  • Lima
  • Mike

During this time each web server will be unavailable for up to 15 minutes while each server is shut down, additional RAM installed and then brought back on-line.

Please accept our apologies for any inconvenience.

Update: The RAM upgrades have now been postponed until further notice.

Windows Network Server Reboots (Resolved) Critical

Affecting Server - UK Windows

  • 17/07/2009 00:00 - 21/07/2009 00:31
  • Last Updated 16/07/2009 17:40

All servers on the Windows Hosting Network will be unavailable for up to 5 minutes while each server is rebooted for software updates to take effect.

These reboots will be taking place between 12.00AM - 1AM (UK Time) on Friday 17th July 2009, during this time services on each server will be unavailable at certain periods while each server is rebooted.

UK Windows Service Outage - Datacentre Issues (Resolved) Critical

Affecting Server - UK Windows

  • 21/06/2009 01:01
  • Last Updated 21/06/2009 01:52

We're currently investigation an outage on both our Windows web and email servers.

Update 1:08 - The Datacentre in Manchester is experiencing a complete outage, they are currently looking into this.

Update 1:50- All sites are now back online, and no mail has been lost.

No mail has been lost.

Apologies for any inconvenience caused.

RHEA Web Server Down (Resolved) Critical

Affecting Server - UK Windows

  • 18/04/2009 20:00 - 18/04/2009 20:20
  • Last Updated 18/04/2009 23:02

We are currently experiencing an outage on Web Server RHEA.

Sites are not loading, a technician has been called.

We apologise for this brief outage. 

Update: RHEA is now back online.

Outgoing Mail SMTP Issues (Resolved) Critical

Affecting Server - UK Windows

  • 06/04/2009 16:12 - 06/04/2009 17:22
  • Last Updated 08/04/2009 00:53

Some domains are currently unable to send mail via SMTP, we are currently investigating this.

In the meantime please use an alternative SMTP server, or send mail from your webmail (

We apologies for this outage.

Update: this was due to IP propagation during the mail server migration / upgrades.

UK Windows Mail Server Upgrade / Migration (Resolved) Critical

Affecting Server - UK Windows

  • 05/04/2009 00:00 - 05/04/2009 06:00
  • Last Updated 06/04/2009 14:36

In order to improve the performance of the Windows mail service we will be upgrading and migrating the current mail server to new hardware, to increase the speed & efficiency of the mail service. These upgrades will involve IP address and mail hostname changes to the mail service.

The upgrades/migration has been scheduled for:

**** Sunday 5th April 2009 – 12AM – 6AM (UK Time) ****

During this time the Windows mail service will be unavailable for up to 1 hour while this work is carried out.

Incoming Mail Server: OR
Outgoing Mail Server: OR
Webmail: OR OR

* Replace with a domain you are hosting

If you currently manage DNS for your domains elsewhere and do not point your nameservers to us after the mail upgrades have been completed you will need to update the “mail” record IP address to for your mail service to continue to work.

Websites will not be affected during the upgrade.

Update: The migration was completed successfully, and the mail backlog should be cleared by 4pm.

SmarterStats Issues (Resolved) Low

Affecting Server - UK Windows

  • 01/04/2009 12:00 - 04/04/2009 18:07
  • Last Updated 04/04/2009 17:07

We are aware that a certain number of domains hosted on our Windows Hosting Network are missing statistics for certain days ( 1st April onwards). We are working with the software developers to get this resolved as soon as possible - no log/statistic data has been lost.

Update: Logs for April are now being imported.

UK Windows Server Migration (Resolved) Critical

Affecting Server - UK Windows

  • 26/03/2009 00:30 - 27/03/2009 06:30
  • Last Updated 29/03/2009 00:33

At the beginning of this month a number of our servers were re-located to a new custom build datacentre in Manchester Trafford Park. However some of our web servers (servers which host websites) were kept in London as they are soon to be decommissioned and replaced with new more up to date hardware.

Unfortunately it is no longer technically possible for these servers to remain in London. The following servers will be re-located to the new facility and will be unavailable: Dione/Atlas/Hydra/Thebe/Rhea

All sites on the new Hotel server will remain on-line along with mail, databases, DNS & the Helm Control Panel for all domains. 


Due to the physical migration of the servers, downtime is unavoidable and unfortunately is considerable; we have allocated an eight and half hour window for the migration to be completed within:

  • Start @ Thursday 26th March 2009 – 10PM (UK Time)
  • End @ Friday 27th March 2009 – 6.30AM (UK Time)


We would like to emphasise that no configuration changes will be involved and IP addresses will remain the same, the servers are simply being switched off, transported to the new facility and switched back on.

Please accept our apologies in advance for the short notice of this work and for any inconvenience this outage will cause.

Mail Server Outage (Resolved) Critical

Affecting Server - UK Windows

  • 06/03/2009 15:48
  • Last Updated 06/03/2009 17:31

15.46 - We aware of an outage with the Windows mail server. A technician has been dispatched to the machine as it has not came back on-line after a reboot to resolve a problem.

UPDATE: 16.53 - On-site technicians are still working on the server.

UPDATE: 17.02 - The mail service is now on-line, it appears a RAM/Memory module was faulty.

SmarterStats Issues (Resolved) Low

Affecting System - Windows Website Statistics

  • 31/01/2009 00:00 - 04/02/2009 00:00
  • Last Updated 04/02/2009 15:06

We are aware that a certain number on domains hosted on our Windows Hosting Network are missing statistics for certain days. We are working with the software developers to get this resolved as soon as possible - no log/statistic data has been lost.

Update: This is now resolved, no log/statistic data has been lost

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